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Luna Window Coverings · Frequently Asked Questions

Every
Answer.

50 questions about who we are, where we serve, what we install, and how it all works.

50Questions Answered
7Categories
12Cities Served
13Products Available
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Search Questions

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Categories

  • About Luna
  • Service Areas
  • Consultation & Process
  • Products
  • Room & Use Guide
  • Pricing & Installation
  • Care & Warranty
01

About Luna Window Coverings

What is Luna Window Coverings?
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Luna Window Coverings is a custom window covering company based in Brampton, Ontario. We design, supply, and professionally install custom-made window coverings across 12 cities in Southern Ontario: zebra blinds, roller shades, dual shades, honeycomb shades, panel track blinds, Roman shades, plantation shutters, drapery, and motorized blinds. Every order includes a free in-home consultation and professional installation.

Where is Luna Window Coverings located?
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Luna Window Coverings is based in Brampton, Ontario. Rather than operating a showroom, we come directly to your home anywhere within our 12-city service area across Southern Ontario. You see every fabric sample in your actual light, and our consultant measures your windows precisely on-site.

Is Luna Window Coverings a local or franchise company?
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Luna Window Coverings is a locally owned and operated business, not a franchise or big-box retailer. We are an independent company headquartered in Brampton that serves homeowners across Southern Ontario. Every member of our team lives and works in the communities we serve. That means local knowledge, direct accountability, and a real relationship with every client.

How do I contact Luna Window Coverings?
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You can reach Luna Window Coverings by phone at (416) 639-9883, by email at [email protected], or by booking a free consultation directly at calendly.com/lunawindowcoverings. You can also chat with us on WhatsApp at the same number, or use the online quote calculator at lunawindows.com/quote-calculator for an instant estimate.

What makes Luna Window Coverings different from other blind companies in Ontario?
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A few things stand out. We come to your home, so you never need to visit a showroom. Every product is custom-made to the exact measurements of your windows, not adjusted from a standard size. Professional installation is included with every order. And we provide a written quote on the spot during the consultation, with no pressure and no follow-up sales calls.

What are Luna Window Coverings' business hours?
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Luna Window Coverings is available Monday through Saturday, 9:00 AM to 7:00 PM. Consultations and installations are scheduled during these hours across all 12 service cities. You can book online at any time at calendly.com/lunawindowcoverings and select a time slot that works for your schedule.

02

Service Areas

What cities does Luna Window Coverings serve?
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Luna Window Coverings serves 12 cities across Southern Ontario: Brampton, Mississauga, Toronto, Vaughan, Oakville, Hamilton, Markham, Oshawa, Niagara, London, Waterloo, and Barrie. We also serve all surrounding suburbs, towns, and communities within each region. If you are unsure whether your location is within our service area, contact us directly and we will confirm.

Does Luna Window Coverings serve Mississauga?
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Yes. Luna Window Coverings serves all of Mississauga, including Port Credit, Streetsville, Erin Mills, Meadowvale, Clarkson, Cooksville, Malton, and Lakeview. We offer free in-home consultations and professional installation throughout Mississauga with the same service standard as our Brampton home base.

Does Luna Window Coverings serve Toronto?
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Yes. Luna Window Coverings serves all of Toronto, including Etobicoke, Scarborough, North York, East York, Rexdale, The Beaches, Downtown Toronto, and Midtown. We install custom window coverings in condos, townhomes, and detached houses throughout the city. Roller shades, zebra blinds, and motorized options are particularly popular in Toronto condos.

Does Luna Window Coverings serve Vaughan and York Region?
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Yes. Luna Window Coverings serves all of Vaughan, including Woodbridge, Maple, Kleinburg, Concord, Thornhill, Vellore Village, Patterson, and Sonoma Heights. We are experienced with Vaughan's rapidly growing new residential developments and serve both new builds and established homes throughout York Region.

Does Luna Window Coverings serve Oakville and Halton Region?
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Yes. Luna Window Coverings serves all of Oakville, including Glen Abbey, Uptown Core, Kerr Village, Bronte, River Oaks, Old Oakville, Joshua Creek, and Iroquois Ridge. We also serve Burlington and surrounding Halton Region communities. Premium motorized and specialty window coverings are particularly popular with Oakville homeowners.

Does Luna Window Coverings serve Hamilton?
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Yes. Luna Window Coverings serves all of Hamilton, including Ancaster, Stoney Creek, Dundas, Westdale, The Mountain, Binbrook, Waterdown, and Flamborough. We serve both historic downtown Hamilton homes and newer developments across the Mountain and surrounding communities.

Does Luna Window Coverings serve Markham and Durham Region?
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Yes. Luna Window Coverings serves all of Markham, including Unionville, Cornell, Milliken, Berczy Village, and Box Grove. We also serve Oshawa and the entire Durham Region, including Whitby, Ajax, Pickering, Clarington, Bowmanville, Courtice, and Newcastle. The service standard is the same as our core GTA cities.

Does Luna Window Coverings serve Niagara, London, Waterloo, and Barrie?
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Yes. We serve the Niagara Region, including Niagara Falls, St. Catharines, Niagara-on-the-Lake, Welland, and Thorold. We also cover London, Ontario, with neighbourhoods like Byron, Masonville, and Hyde Park; the Waterloo Region, including Kitchener, Cambridge, and Guelph; and Barrie and Simcoe County, including Innisfil, Orillia, and Collingwood. Free consultations and professional installation are available throughout all of these areas.

Do you serve new construction homes and new developments in Ontario?
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Yes. Luna Window Coverings actively serves new construction homes and residential developments throughout Southern Ontario. We are familiar with the window sizes, proportions, and styles common in modern new-build construction in Brampton, Vaughan, Markham, and across the GTA. If you have recently moved into a new build and need window coverings for every room, a free in-home consultation is a good place to start.

03

Consultation & Process

What is a free in-home window covering consultation?
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A free in-home window covering consultation is a visit from a Luna Window Coverings design consultant to your home at no charge and with no obligation to purchase. The consultant arrives with the complete fabric and material collection, measures every window precisely, discusses your preferences for light control, privacy, and style in each room, and provides a detailed written quote before leaving. The entire visit typically takes 30 to 60 minutes.

How do I book a free window covering consultation?
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Book online at calendly.com/lunawindowcoverings and select a date and time that suits you. You can also call us at (416) 639-9883, email [email protected], or chat on WhatsApp. A Luna consultant will come to your home anywhere within our 12-city Southern Ontario service area.

Is there any obligation to buy after a free consultation?
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No. There is absolutely no obligation to purchase after a Luna Window Coverings free in-home consultation. We provide the visit and the written quote entirely at no cost. You are free to take the quote, compare options, and decide in your own time. We do not follow up with pressure calls or time-limited sales tactics.

Can I get an online quote without an in-home visit?
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Yes. Use our online quote calculator at lunawindows.com/quote-calculator for an instant estimate based on your window dimensions and product preferences. The calculator gives a useful ballpark figure. For the most accurate pricing and to see how fabrics look in your actual home lighting, we recommend following up with a free in-home consultation.

What happens after I place my order?
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After your order is confirmed, your window coverings are custom-manufactured to the exact measurements taken during the consultation. Lead times vary by product but most orders are ready in 2 to 4 weeks. Once ready, our installation team contacts you to schedule the visit. On installation day, we mount, fit, level, and test every covering, walk you through how each one works, and clean up before we leave.

Can I see fabric samples before I decide?
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Yes. Your consultant brings the full fabric and material collection to your home so you can see every colour, texture, and opacity in your actual light against your existing furniture and walls. Viewing samples in your real space is far more useful than picking from a showroom or a website.

04

Products & Options

What types of window coverings does Luna offer?
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Luna Window Coverings offers 12 custom products: Zebra Blinds, Roller Shades, Dual Shades, Honeycomb Shades (Cellular Shades), Panel Track Blinds, Roman Shades, Silhouette Shades, Plantation Shutters, Drapery, Wood & Faux Wood Blinds, Arched Blinds, and Outdoor Blinds. Motorization is available on all products and is compatible with Google Home, Amazon Alexa, Apple HomeKit, remote controls, and wall switches.

What are zebra blinds and how do they work?
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Zebra blinds (also called zebra shades or dual shades) are window coverings featuring alternating horizontal bands of sheer and opaque fabric on a single roller. By adjusting the blind, the two layers shift relative to each other. Line up sheer over sheer for soft, diffused light, or solid over solid for complete privacy, all without raising or lowering the shade. Zebra blinds are the most popular window covering style across the GTA.

What are honeycomb shades and why are they popular?
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Honeycomb shades, also called cellular shades, are made from pleated fabric that forms honeycomb-shaped air pockets when viewed from the side. These pockets trap air and create an insulating barrier between the window glass and the room, reducing heat loss in winter and heat gain in summer. They are the most energy-efficient window covering available and a popular choice for Ontario's climate. They come in single, double, and triple cell constructions, and in light filtering, room darkening, and blackout fabrics.

What is the difference between zebra blinds and dual shades?
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Zebra blinds use a single layer of fabric with alternating sheer and solid horizontal bands that shift to control light. Dual shades use two completely separate fabric layers, one sheer and one blackout, each on its own roller within a single headrail. Dual shades let you switch cleanly between a sheer mode and full blackout. Zebra blinds offer more gradual positions in between. If total darkness on demand matters most, dual shades are the better call.

What is the difference between blinds and shades?
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Blinds are made from rigid slats or vanes: strips of wood, faux wood, or fabric that tilt, raise, or lower. Wood blinds, faux wood blinds, and vertical blinds all fall into this category. Shades are made from a single continuous piece of fabric that rolls, folds, or pleats as it opens, like roller shades, Roman shades, and honeycomb shades. Zebra blinds are technically a shade despite the name.

Can all window coverings be motorized?
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Yes. Luna Window Coverings offers motorization on all products, including zebra blinds, roller shades, dual shades, honeycomb shades, Roman shades, panel track blinds, and drapery. Most motorized systems run on rechargeable batteries with no hardwiring or electrician needed. Our team configures, pairs, and tests every motorized system on installation day.

What smart home systems are motorized window coverings compatible with?
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Luna motorized window coverings are compatible with Google Home, Amazon Alexa, Apple HomeKit, dedicated smartphone apps, handheld remote controls, and hardwired or battery-powered wall switches. You can set automated schedules, like opening at sunrise and closing at sunset, or group multiple blinds to adjust at once from a single command.

What is a top-down bottom-up window shade?
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A top-down bottom-up shade can be opened from the top, the bottom, or both simultaneously. This lets you bring natural light in from the upper portion of the window while keeping the lower section closed for privacy at eye level. It is one of the most requested configurations, particularly for bedrooms, bathrooms, and street-facing rooms where both light and privacy are needed at the same time.

Are plantation shutters worth the investment?
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Plantation shutters are the only window covering that becomes a permanent architectural feature of a home, fitted directly to the window frame and hinged like interior doors. They are extremely durable, never need fabric replacement, require minimal maintenance, and consistently add to home resale value. Luna offers shutters in real basswood for living rooms and moisture-resistant faux wood for kitchens and bathrooms. For homeowners planning to stay long-term, shutters offer the best return on investment of any window covering.

05

Room & Use Guide

What are the best window coverings for bedrooms?
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The best window coverings for bedrooms provide complete light blocking and strong privacy. Blackout roller shades, blackout zebra blinds, blackout dual shades, and blackout honeycomb shades are all excellent bedroom choices. Plantation shutters offer excellent privacy and long-term durability. For a premium upgrade, motorized blackout shades let you open and close without getting out of bed. Dual shades are particularly popular in master bedrooms because they switch between a daytime sheer mode and a full blackout mode.

What are the best window coverings for living rooms?
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The best window coverings for living rooms balance natural light, privacy, and style. Zebra blinds are the most popular living room choice across the GTA, offering adjustable sheer-to-solid control without raising the shade. Light-filtering roller shades are a clean, minimal alternative. Silhouette Shades are a premium option that sculpts light into a warm, glowing ambiance. Drapery adds warmth and softness as a complement to any shade or blind.

What are the best window coverings for sliding glass doors and patio doors?
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Panel track blinds are the definitive solution for sliding glass doors and patio doors. They are specifically designed for wide horizontal openings and glide completely out of the door path when open. Motorized panel track blinds are especially practical for patio doors. Standard vertical blinds are the traditional alternative but panel tracks offer a significantly cleaner, more modern look. Luna custom-sizes every panel track system to your exact door dimensions.

What are the best window coverings for bathrooms?
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The best window coverings for bathrooms are moisture-resistant and provide strong privacy. Faux wood blinds are the most practical choice, fully resistant to moisture and easy to wipe down. Moisture-resistant roller shades in PVC-coated fabrics are also a popular bathroom option. Top-down bottom-up honeycomb shades are a favourite for bathrooms because they let light in from the top of the window while keeping the lower section private at eye level.

What are the best window coverings for privacy without losing natural light?
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Zebra blinds are the most effective and affordable window covering for privacy without losing natural light. The alternating sheer and solid bands let diffused light through while blocking a direct view into the room. Silhouette Shades are the premium step up: soft S-shaped fabric vanes that sculpt warm, glowing light while providing complete daytime privacy. Light-filtering roller shades are the simplest option and work well in most rooms.

What are the best window coverings for noise reduction?
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Honeycomb shades provide the greatest noise reduction of any window covering. The multi-layered cellular construction absorbs sound as well as insulating against heat and cold. Double cell and triple cell honeycomb shades offer progressively greater acoustic performance. Heavy lined drapery also meaningfully reduces external noise and is often paired with honeycomb shades for maximum sound control in home offices, bedrooms, and street-facing rooms.

What are the most energy-efficient window coverings for Ontario's climate?
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Honeycomb shades are widely considered the most energy-efficient window covering available and are ideally suited to Ontario's climate. Their cellular construction reduces heat loss in winter and blocks heat gain in summer. Double cell honeycomb shades are the most popular choice for Ontario homes, offering meaningful reductions in heating and cooling costs year-round. Triple cell shades are recommended for rooms with maximum sun exposure or windows facing prevailing winter winds.

What window coverings are best for large or floor-to-ceiling windows?
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For very large or wide windows, panel track blinds are the best option. They scale to any width using multiple panels on a multi-channel track. For tall floor-to-ceiling windows, motorized roller shades, dual shades, or drapery are popular choices since they operate smoothly at height without cords. Silhouette Shades suit large statement windows where a refined, light-diffusing look is the priority.

06

Pricing & Installation

How much do custom window coverings cost in Brampton?
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The cost of custom window coverings in Brampton depends on the product type, window size, fabric, and any additional features like motorization or top-down bottom-up functionality. Roller shades and zebra blinds are generally the most affordable options. Plantation shutters and motorized systems are at the premium end. Luna provides a free written quote on the spot during the in-home consultation with no obligation attached. Use lunawindows.com/quote-calculator for an instant online estimate.

How much do custom window coverings cost in Mississauga and Toronto?
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Custom window covering pricing in Mississauga and Toronto is consistent across our entire service area. Cost depends on the product type, window dimensions, fabric selection, and any optional features. Luna Window Coverings provides a free detailed written quote on the spot during the in-home consultation at no charge or obligation. Visit lunawindows.com/quote-calculator for an initial online estimate before booking.

Is professional installation included with every order?
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Yes. Professional installation is included with every Luna Window Coverings order at no additional charge across all 12 service cities. Our team handles delivery, hardware, mounting, fitting, levelling, and cleanup. Motorized systems are configured, paired, and tested on-site. We walk you through the operation of every covering before leaving.

How long does installation take?
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Window covering installation typically takes 1 to 3 hours depending on the number of windows and the complexity of the products. Motorized systems take slightly longer as each motor is configured and tested on-site. Our team cleans up completely and walks you through every product before handing over aftercare guidance.

Do I need to hire an electrician for motorized blinds?
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No. Luna motorized blinds run on rechargeable batteries or a discreet power adapter in most installations. No hardwiring, no wall cutting, no electrician required. Our installation team handles the full setup including charging, pairing, and testing on installation day. If a hardwired installation is needed for a specific project, our team will flag it at the consultation stage.

How long does it take to receive my order after placing it?
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Most standard custom window coverings at Luna are ready within 2 to 4 weeks from the date of order. Motorized systems, specialty products like Silhouette Shades, and premium fabrics may have slightly longer lead times. Your exact lead time is confirmed at the consultation and noted in your written quote.

07

Care & Warranty

Do Luna Window Coverings products come with a warranty?
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Yes. Every product installed by Luna Window Coverings is backed by a comprehensive warranty covering materials and craftsmanship. Warranty terms vary by product and are provided in full at the time of consultation and installation. If something needs attention after installation, our team responds promptly across all 12 Ontario service cities.

How long do custom window coverings last?
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High-quality custom window coverings typically last 7 to 15 years or more with proper care, depending on the product and fabric. Plantation shutters can last the lifetime of a home. Motorized systems have lifespans comparable to manual products when maintained correctly. Using quality materials and professional installation significantly extends the life of any window covering.

How do I clean zebra blinds?
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Zebra blinds are low maintenance. For regular cleaning, use a soft duster or a vacuum with a brush attachment to gently remove dust from the fabric bands. For spot cleaning, lightly dab with a damp cloth and mild soap. Avoid soaking the fabric or using harsh chemicals. Do not remove the shade from the roller for cleaning. Luna provides full aftercare guidance with every installation.

How do I clean honeycomb shades?
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Honeycomb shades require gentle cleaning to protect the cellular structure. Use a soft duster or vacuum with a low-suction brush attachment to remove dust from the cells. For spot cleaning, dab lightly with a damp cloth and mild soap. Avoid compressing or saturating the cells. Do not submerge honeycomb shades in water or expose them to a hair dryer.

How do I clean roller shades?
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Roller shades are easy to maintain. For light dust, wipe with a soft microfibre cloth or use a vacuum with a brush attachment. For spot cleaning, dab gently with a damp cloth and a mild soap solution. Avoid saturating the fabric. Do not roll the shade up when it is wet. Luna provides aftercare instructions for every product installed.

What happens if my window covering needs a repair?
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If something needs attention after installation, contact Luna Window Coverings directly by phone at (416) 639-9883 or by email at [email protected]. We handle everything from minor adjustments to full panel or mechanism replacements promptly and professionally across all 12 Ontario service cities. Products still under warranty are covered at no charge for manufacturing defects.

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Luna Window Coverings

Custom window coverings,
measured & installed in your home.

Products

  • Arched Blinds
  • Drapery
  • Dual Shades
  • Honeycomb Shades
  • Outdoor Blinds
  • Panel Track Blinds
  • Roller Shades
  • Roman Shades
  • Shutters
  • Silhouette Shades
  • Window Frosting
  • Wood & Faux Wood
  • Zebra Blinds
  • Motorization →
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  • 📍  Brampton, Ontario
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